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| End-User Hardware / Software
Work Consent Form and Service Level Agreement
I agree to authorize CCAR Technical Service Representatives to service my computer. I am requesting this service from CCAR because my computer will not function correctly when trying to operate software related to CCAR or other MAX MLS related (software). CCAR will assist in the installation and in troubleshooting of CCAR or other MAX MLS related software. Software is limited to Paragon MLS, MLS Alliance, WinForms, Wyldfyre 6, Palm Conduit for Paragon or Pocket RealEstate. Installation of any third-party software including but not limited to Microsoft Windows®, Microsoft Office®, anti-virus software, Internet Protection Suites or any other software will NOT be supported or performed by CCAR. By agreeing to this document, I agree that CCAR will make a “good-faith” effort to help me and I fully understand and agree to the following statements thereby releasing CCAR and its employees of any liability which may result from the work performed on the hardware or software that will be accessed via Remote Administration. 1) I release CCAR from any liability caused by any CCAR employee while performing the covered services on my computer or network. This includes a liability release that covers hardware, software or operating system issues and any other issue which may arise. 2) I understand and release CCAR from any liability caused to any data that is saved on my computer or network. I understand that CCAR is unable to determine what data is important and therefore CCAR or their employees will not be held liable for the loss of any or all of my data. 3) I understand and accept any attempt made by CCAR employees to determine what problems exist with my computer. I authorized CCAR employees to remove, reconfigure or install any necessary hardware, software or operating system settings. I fully understand that this my cause significant changes to my computer’s performance which may never be recoverable. I hereby authorize CCAR to work on my computer based on the above terms and release CCAR from any and all liability due to any form of damage whether it’s physical, emotional or electronic. ========================================== To allow CCAR to Remotely Administer your computer, you must state your agreement to the above terms and conditions by clicking on the agree button which will allow you to permit CCAR to access your computer. 1111 Civic Drive Suite 365 ********************************** IS REMOTE ADMINISTRATION SECURE? Yes. Remote Administration security is tailored to your needs. If added security is required, end to end RC4 encryption of the entire datastream is available as an option. Every effort has been made to make Remote Administration as secure as possible even without using RC4 encryption. Even without RC4 encryption, Remote Administration's datastream is heavily compressed. Anyone running a "sniffer" such as Ethereal on the session would get nothing but trash data. Since a Remote Administration session would be initiated "on demand" when a remote user needed support, a hacker would have to anticipate the session and have a direct connection to the route that the data took over the Internet. Even "man-in-the-middle" attacks would be difficult due to the spontaneous nature of Remote Administration sessions. Even if a hacker were to somehow sniff a Remote Administration session and was able to decode the protocol, the remote user's and support rep's computers would normally be behind corporate firewalls, so the hacker would first have to hack their networks before any sensitive information would be useful. As a final note, Remote Administration is only installed on the remote user's computer during the session. At the end of the remote connection, Remote Administration completely uninstalls itself and all related files. |
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